Last updated: 21 June 2026
Below is how delivery works and what your rights are regarding returns. Note the distinction between standard products and custom work.
After approval of the quote and (where applicable) receipt of the advance, we start production. Delivery times are indicative and depend on the complexity and size of the order.
Delivery is by pick-up or shipping, as agreed. Shipping costs are communicated in advance.
Check your order on receipt. Report visible defects or transport damage as soon as possible, and at the latest within 7 days, via hello@embody3.com.
As a consumer you generally have a 14-day cooling-off period for distance purchases.
IMPORTANT — custom exception: this right of withdrawal does NOT apply to products made to measure or to your specifications (Article VI.53 of the Belgian Code of Economic Law). Since EMBODY³ mainly delivers custom work (based on your file, scan or design), withdrawal is excluded for those orders.
For any standard, non-personalised products the right of withdrawal does apply. You report this within 14 days via hello@embody3.com; the product must be returned unused and in original condition, with return costs borne by you unless stated otherwise.
The statutory right of withdrawal for consumers does not apply to business (B2B) purchases. For business clients, the arrangements in the quote and our terms and conditions apply.
If there is a fault on our side (e.g. a production error or non-conforming delivery), we will find a solution together: repair, a new production or, where appropriate, a refund. Our satisfaction guarantee comes first here.